Shepparton Volkswagen Update

To our Shepparton Volkswagen Community,

As the COVID-19 situation has evolved in Victoria over the last few months, our main focus has remained that of keeping our team, our customers and all guests to our Dealership as healthy and safe as possible.

Our Sales and Service Teams remain available and open for business, and we have taken all necessary precautions to ensure the safety of our Staff and Customers through this unprecedented health emergency. We ask for your patience and understanding as we work to support you as best we can.

You can continue to explore our range of new and pre-owned vehicles here on our website, and we also encourage you to stay connected to us and updated with our latest news and information during this time. Each of our departments can be contacted below:

Sales - we can come to you!

  • 03 5822 5844

Service - local pick-up and drop-off

  • 03 5822 5813

We would like to thank you for your continuing support, and sincerely hope that you and your family stay safe during this lockdown period.


Coronavirus (COVID-19) Update

Shepparton Volkswagen Sales and Service are open as normal. We pride ourselves on delivering a rewarding and memorable ownership experience whilst keeping in mind the safety and health of our community.

Our focus is to maintain a business as usual attitude, by following the Victorian Government Health restrictions and doing our part to create a safe environment whilst continuing to offer provide the premium level of Volkswagen service.

Volkswagen roadside assistance remains open 24/7 for your any emergency service requirements. They can be reached at 1800 637 181.


COVID-19 Support for Volkswagen Financial Services Customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form

so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au.

Alternatively you may call us on 1300 734 567, between 9am - 5pm (AEST), Monday - Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au

if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.